Inserted shapes in Outlook appear blurred after sending e-Mail.

Question

Inserted shapes in Outlook appear blurred after sending e-Mail.

Rich 0

Annotation 2024-05-07 152759.jpgWhen I draft an e-Mail (in HTML format) with a simple shape inserted it looks as it should. However, when the e-Mail has been sent the shape appears blurred/pixelated (as per attached screenshot).

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Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @Rich ,

Welcome to our forum!

How did you add the image in Outlook?

And does this issue occur with other images?

Based on my research, i found that this issue usually happens when you are using a picture other than 96dpi. If you are using Outlook 365 with latest version, it's suggested that you could set an option to prevent the compression of pictures as part of the email contents via File-> Options-> Mail-> Editor Options…-> Advanced-> enable: **Do not compress images in file.
**
User's image

If it is helpful, if the issue persists, you can also refer to this article to try more steps to troubleshooting: Images resize and become unsharp upon sending.

(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

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Rich 0 Reputation points

2024-05-08T11:31:32.06+00:00

@ChristyZhang-MSFT Good morning, it is not an image that I am inserting it is a shape, as per first screenshot*.* The second screenshot shows the shape sent in an email from my personal email address, compared to from my work account that I am experiencing the issue with. You will see the shape at the bottom looks as it should and yet the one at the top is blurred/pixelated. Incidentally I have tried the solutions you mention above and this has no effect.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2024-05-13T08:26:27.1666667+00:00

Hi @Rich ,

Thanks for your reply!

In order to further confirm if the issue is related to your Outlook client, it's suggested that you could do the same test with your account on other computer to check if there're any differences.

If everything is ok on other computer, considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2024-05-16T08:55:54.2066667+00:00

Hi @Rich ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

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Inserted shapes in Outlook appear blurred after sending e-Mail.

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