Share via

How to manually delete the cache when using the “New Outlook"

塩崎　朋子 0 Reputation points
2024-05-15T00:32:07.17+00:00

I don't know how to manually delete the cache when using the “New Outlook”.

Please let us know if the procedure is on the official documentation.

Is the method the same as the current Outlook?

Outlook
Outlook
A family of Microsoft email and calendar products.
3,142 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,959 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. ChristyZhang-MSFT 21,276 Reputation points Microsoft Vendor
    2024-05-15T09:02:27.2433333+00:00

    Hi @塩崎　朋子 ,

    Welcome to our forum!

    Unfortunately, I didn't find any official documentation on how to clean up the New Outlook cache.

    For the Cache you mentioned, do you mean the data file of the account configured in Outlook desktop client? If so, the "New" Outlook app data is stored on your Windows drive in the user's AppData folder.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Jing Zhou 3,115 Reputation points Microsoft Vendor
    2024-05-16T09:38:48+00:00

    Hello,

    Thank you for posting in Q&A forum.

    The following is a method to manually clear Outlook cache in Windows 11/10:

    First, find the location of the cache. If you ask us, it's easy. Before continuing, please save everything you have done and then press the Windows key+R to launch the dialog box.

    Copy and paste% localappdata% \ Microsoft \ Outlook into the field, and then press Enter on the keyboard.

    Finally, navigate to the folder named RoamCache to view all files. Select all files in the folder, then right-click and click the "Delete" option to manually clear the cache.

    User's image

    You can also delete the auto complete cache in Outlook, open Outlook, click "File", and then click "Options". From there, navigate to the "Mail" section and you should see "Send Message". Under this option, click to clear the auto complete list to delete all content at once. Finally, click the "OK" button at the bottom to complete the task 100%.

    User's image

    The following is a method to manually clear cache in Mac, please refer to:

    Clear the cache in the new Outlook for Mac - Microsoft Support

    Best regards，

    Jill Zhou

    If the Answer is helpful, please click "Accept Answer" and upvote it.