Universal Windows Platform (UWP)
A Microsoft platform for building and publishing apps for Windows desktop devices.
2,851 questions
Blank pop up appears when buying subscription products from Microsoft store. UWP, MS Subscriptions, Unity
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Glebs Medvedevs
0
Reputation points
I am currently experiencing a problem with Microsoft store API (Windows.Services.Store) in Unity UWP build of the game. I have my own API built on top of Windows.Services.Store
Situation is as following:
Pop-up appears.
I press "buy now."
It is showing a loading screen.
The pop-up becomes a blank sheet with a outlined space for some information (but without actual information).
At step 4 the only thing I can do with this pop-up is to close it by pressing on X in the top-right corner which results into the status of purchase NotPurchased.
I have figured out that the problem is in the Windows.Service.Store API. The execution is stuck in the process of awaiting RequestPurchaseAsync function. awaited function where the execution is stuck
Blank pop-up. Image
Note: other InApps (Unmanaged consumables) do work as intended.
I have tried updating API, changing version of XAML, looking for similar problems in other projects on the web.
Link to stackoverflow issue: https://stackoverflow.com/questions/78461143/blank-pop-up-appears-when-buying-subscription-products-from-microsoft-store-uwp?noredirect=1#comment138339325_78461143
UPD: I have found a following error in Event Viewer:
{count} votes
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Junjie Zhu - MSFT 15,911 Reputation points Microsoft Vendor2024-05-15T08:55:01.54+00:00 Hi @Glebs Medvedevs Welcome to Microsoft Q&A!
@RoyLi-MSFT Well, the project is in Unity, but I have my own dll which handles everything regarding the Windows.Services.Store.
I check the discussion in Stack Overflow. To further troubleshoot this problem, could you please test this in a normal UWP project?
Thank you.
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Glebs Medvedevs 0 Reputation points
2024-05-15T09:00:32.51+00:00 @Junjie Zhu - MSFT
I have found a following error in Event Viewer:
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Junjie Zhu - MSFT 15,911 Reputation points Microsoft Vendor
2024-05-16T08:56:01.2766667+00:00 As this issue is complex, to resolve this issue as soon as possible, I suggest that you might need to open a support ticket for this. Please contact our paid support at MS Support.
You will get 1:1 support on that. Select Developer Tools -> Windows UWP Development -> Windows Universal App Dev -> System Services Development in the support page and you could contact the team. Please kindly note that your support ticket will be free if it is Microsoft's issue.
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