Hello,
Thank you for posting in Q&A forum.
To solve this problem, we suggest that you try the following steps:
Open "Settings" and navigate to "Accounts">"Login Options". Delete the old fingerprint settings and ensure that only the new fingerprint settings are retained.
Open Control Panel>Credential Manager. Under "Windows credentials", delete the credentials associated with the old username.
Open "Settings" and navigate to "Accounts">"Login Options". Re register the fingerprint under the new username.
Restart your device to ensure all changes take effect.
Update Windows Hello: Ensure that your Windows system and drivers are the latest version to ensure the normal operation of Windows Hello.
Best regards,
Jill Zhou
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