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View the agent calendar

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As an agent, it's helpful to know your work schedule, breaks, trainings, and other activities. If your administrator has enabled the calendar view, you can quickly see your work hours, nonwork hours, and any scheduled time off.

The calendar view is read-only and has daily, weekly, and monthly views. It also has an agenda view where you can see a list-type view of your schedule.

  1. In Customer Service workspace, expand the site map, and then select My Schedule.

    Screenshot of the sitemap with the calendar option selected.

    The My Schedule page opens with a read-only calendar view of your work hours, nonwork hours, and any scheduled time off. Work hours are displayed in blue, and nonwork hours are displayed in gray.

    Calendar view of an agent's schedule.

  2. (Optional) Use the top-right menu to change the view to agenda, daily, weekly, or monthly.

See also

Get started with Customer Service workspace
Configure the agent calendar view