Error 135011: Your organization has disabled this device

You could see this error message when you start or activate Microsoft 365 apps or log on to your computer.

This issue can occur if the device was deleted or disabled in Microsoft Entra ID.

To enable a device:

  1. Sign in to the Azure Portal.
  2. Select Microsoft Entra ID > Devices > All devices.
  3. Search the disabled device list for the username or device name.
  4. Select the device, and then select Enable.

For detailed instructions, see Manage device identities by using the Azure portal.

For more information, see Microsoft Entra device management FAQ.