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Use Fresh Start to reset Windows 10 and 11 devices with Intune

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The Fresh Start device action removes any apps that are installed on a PC running Windows 10, version 1709 or later and Windows 11. Fresh Start helps remove pre-installed (OEM) apps that are typically installed with a new PC.

  1. Sign in to the Microsoft Intune admin center and select Devices > All devices.

  2. From the list of devices you manage, choose a Windows 10 desktop device.

  3. Click Fresh Start.

  4. Select Retain user data on this device to:

    • Keep the device Microsoft Entra joined
    • Device is enrolled into mobile device management again when a Microsoft Entra ID enabled user signs into the device.
    • Keep the contents of the device user's Home folder, and remove apps and settings

    Important

    If you do not retain user data, the device will be restored to the default OOBE (out-of-box experience) completed state retaining the built in administrator account. BYOD devices will be unenrolled from Microsoft Entra ID and mobile device management. Microsoft Entra joined devices will be enrolled into mobile device management again when a Microsoft Entra ID enabled user signs into the device.

  5. Click OK.

  6. To see the status of this action, go back to Devices and click Device actions.

  7. The device will be restored to the initial sign-in screen.