I am still Stuck in Microsoft Authenticator Authentication Loop!!!

Anonymous
2025-04-29T13:43:40+00:00

Hello Microsoft Support,

I am experiencing an issue with Microsoft Authenticator and need urgent help.

  1. I accidentally logged out of my Authenticator app. Now, when I try to log back in, it requires me to verify using the same Authenticator app, which I no longer have access to.
  2. I can log into my Microsoft account at Microsoft.com, but when I try to disable Authenticator verification, it again asks me to authenticate using the app, creating an endless loop.
  3. There is no option for SMS, email, or backup codes, leaving me locked out of my authentication settings.

How can I regain access to my account or remove Microsoft Authenticator without needing to authenticate through it?

This is a work account which now appears to be locked for 11 hours.

Please provide an expedient resolution so I can continue with my work.

I attempted to call the customer service number shared in another post for support that number would referred me to online for tech support. I cannot login to my online profile and thus I have been locked out of Microsoft for two weeks. This is my third attempt to get help from support. Please someone reach out to me from Microsoft or provide a working support email.

Regards

Brian

Microsoft 365 and Office | Subscription, account, billing | For education | Other

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  1. Stefan Blom 350.8K Reputation points MVP Volunteer Moderator
    2025-04-29T17:15:29+00:00

    See my previous reply. Phone numbers for business support are listed in the linked article.

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  2. Anonymous
    2025-04-29T15:16:58+00:00

    I am in IT at my organization how do I contact Microsoft Support? Microsoft is the impediment here.

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