Hello Microsoft Support,
I am experiencing an issue with Microsoft Authenticator and need urgent help.
- I accidentally logged out of my Authenticator app. Now, when I try to log back in, it requires me to verify using the same Authenticator app, which I no longer have access to.
- I can log into my Microsoft account at Microsoft.com, but when I try to disable Authenticator verification, it again asks me to authenticate using the app, creating an endless loop.
- There is no option for SMS, email, or backup codes, leaving me locked out of my authentication settings.
How can I regain access to my account or remove Microsoft Authenticator without needing to authenticate through it?
This is a work account which now appears to be locked for 11 hours.
Please provide an expedient resolution so I can continue with my work.
I attempted to call the customer service number shared in another post for support that number would referred me to online for tech support. I cannot login to my online profile and thus I have been locked out of Microsoft for two weeks. This is my third attempt to get help from support. Please someone reach out to me from Microsoft or provide a working support email.
Regards
Brian