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Hello,
I am assisting an end-user with using the "Save as Adobe PDF" function within Microsoft Word. Specifically, when using the functionality, Word asks to save, then it prompts a File Explorer window with the default file extension being .docx. This end-user has to manually change it back to PDF and click OK for the functionality to work as expected.
This occurs with all Word documents across a laptop and desktop both running Windows 10 Pro. I have confirmed that the end-user has the most recent versions of Microsoft 365 and Adobe Acrobat. They are licensed for Adobe Acrobat Pro and have the licensed version installed on both machines.
Could the issue be caused by a setting syncing across both devices?
Thank you.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Word doesn't have a Save as Adobe PDF command, so that will have been added by the Acrobat installer. You'll get better answers to your question at the Adobe Acrobat Community forum.
Thank you, John.