copilot is not working. keeps loading, no output

Question

copilot is not working. keeps loading, no output

Anonymous

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Jim G 134K MVP Volunteer Moderator

Download a copy of the current version of AutoUpdate from this link, install and then run AutoUpdate to bring your installation to current update level, then restart your Mac. If the updater does not open automatically after download, double-click the downloaded .pkg file. Click this link to download the updater. The update is free.

https://go.microsoft.com/fwlink/p/?linkid=830196

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2 additional answers

Answer 1

Hi kayal,

We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.

Thank you.

Regards,

Chan G

Microsoft Community Moderator

Answer 2

Hi kayal,

Thanks for posting on our Microsoft Community

I understand the importance of resolving this issue, Don't worry I will be helping you with this.

Are you using the Copilot app or the Copilot on a web?

While waiting for your repose, you can try this few trouble

Refresh the page or restart the app.
Clear your browser cache if you're using a web version.
Check your internet connection to ensure it's stable.
Restart Windows Explorer by opening Task Manager (Ctrl + Shift + Esc), finding Windows Explorer, right-clicking, and selecting "Restart".

Please feel free to let me know how it goes.

Chan G

Microsoft Community Moderator