Microsoft To Do Sync Failing

Question

Microsoft To Do Sync Failing

Anonymous

This morning I had a notification on my Android phone saying that I needed to sign in to Microsoft To Do. After doing this, about a minute later the app asked me to sign in again. I've tried doing this a few times now and the same thing happens.

I've just tried using https://to-do.live.com/ via a browser to see if it was an issue with the Android app, but I can't see any of my tasks there either. All I get is a message saying "We are getting your tasks list ready...". If I open the "Help" panel, I see a message saying "Synchronisation in progress" for a few seconds, which then switches back to "Syncronisation failed". It then keeps trying to sync and repeatedly fails.

Yesterday I tried to add a new 365 Business Premium account to Outlook for Android and accidentally added this personal Microsoft account which is not tied to an Outlook email address. I'm worried that me doing this might have caused an issue with my account.

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Answer 1

Hi Alex,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

To-do with Outlook has been having server outages for the last 12 hours. I believe it should work soon once the Outlook issues are resolved. Appreciate your patience.

I hope this information is helpful. If you have any additional questions, please don't hesitate to contact us. Good luck!