Issues with account

Anonymous
2025-07-10T06:10:49+00:00

I have a work email (through my company) and at around lunch time today I just stopped receiving emails. When I search for historic emails they do not load and my calendars also aren't working.
They just load but never show results
I have tried to log into my email via the web browser but I get an error 500 message
I have tried restarting the New outlook app but problem persists

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
2025-07-10T16:24:59+00:00

Since this is work e-mail, check with your company IT support or local Office admin.

Note that if you are using a personal Outlook e-mail (outlook.com), the service is down at the moment. See https://portal.office.com/servicestatus/.

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  1. Anonymous
    2025-07-11T06:11:46+00:00

    Hi Georgina, 

    Good day! 

    I'm very glad to hear your issue has been resolved.

    If you have any further questions, please don't hesitate to reach out to us, we're always happy to assist you 

    I hope you're doing well.  

    Warm regards, 

    Jason-NP - MSFT | Microsoft Community Support Specialist.

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  2. Anonymous
    2025-07-10T23:17:59+00:00

    Hi Jason,

    This was on the new outlook with both app and browser yet it was working on mobile

    IT was isolated to myself but looks to be working fine again now, must have been an issue with Microsoft that has since been resolved.

    Thanks

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  3. Anonymous
    2025-07-10T08:07:16+00:00

    Hi Georgina 

    Good day to you! 

    Thank you for reaching out to Microsoft Support. 

    We're sorry to hear you're experiencing this issue. We completely understand how frustrating it can be, and we sincerely apologize for the inconvenience. 

    To assist you better, we’d like to clarify a few details so we can determine the right next steps:   

    1. Which version the issue occurs on (New, Classic, or Web). Have you tried all three versions?
    2. Have you tried logging in with another account? Do you have the same problem?
    3. Have you tried logging into other Microsoft office apps? Do you get the same error?
    4. When you mention the "Error 500 message," could you please click Show more details and share a full screenshot with me?
    5. Also, do you know if other users in your organization are experiencing the same issue? Does it happen with multiple recipients or only with a specific one?

    Once we have this information, we’ll be in a better position to identify the cause and guide you toward a solution. 

    We hope this helps clarify the situation. Please feel free to reply with the requested details so we can continue assisting you. 

    Looking forward to your response! 

    Warm regards,  

    Jason-NP – MSFT | Microsoft Community Support Specialist

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