AADSTS5000224: We are sorry, this resource is not available.

Question

AADSTS5000224: We are sorry, this resource is not available.

Arge Perdigon 20

I am trying to access my tenant but I cannot login. I keep on encountering these errors: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: portal.azure.com/[tenant-id] or portal.azure.com/[tenant-domain]. Error details: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Need help how to proceed.

Arge Perdigon 20 Reputation points

2025-07-21T12:43:59.3233333+00:00

Hi Saritha. I have replied the details in our private message. Thanks.
Anonymous

2025-07-22T12:30:28.3866667+00:00

Hello @Arge Perdigon

Thank you for providing the details. We're currently working with our backend team to resolve this issue and will keep you updated on this.

Thanks

Saritha
Arge Perdigon 20 Reputation points

2025-07-22T14:19:46.6433333+00:00

Thanks Saritha
Jason 0 Reputation points

2025-07-24T10:14:04.8066667+00:00

@Anonymous https://learn.microsoft.com/en-us/answers/questions/4373704/aadsts5000224 please review my case.
Arge Perdigon 20 Reputation points

2025-07-24T12:23:29.3266667+00:00

Thank you for the support @Anonymous and Microsoft team.

Answer accepted by question author

0 additional answers

Your answer

Arge Perdigon 20 Reputation points

2025-07-21T12:43:59.3233333+00:00

Hi Saritha. I have replied the details in our private message. Thanks.
Anonymous

2025-07-22T12:30:28.3866667+00:00

Hello @Arge Perdigon

Thank you for providing the details. We're currently working with our backend team to resolve this issue and will keep you updated on this.

Thanks

Saritha
Arge Perdigon 20 Reputation points

2025-07-22T14:19:46.6433333+00:00

Thanks Saritha
Jason 0 Reputation points

2025-07-24T10:14:04.8066667+00:00

@Anonymous https://learn.microsoft.com/en-us/answers/questions/4373704/aadsts5000224 please review my case.
Arge Perdigon 20 Reputation points

2025-07-24T12:23:29.3266667+00:00

Thank you for the support @Anonymous and Microsoft team.

Answer 1

Hello @Arge Perdigon

Thank you for posting your query on Microsoft Q&A.

Based on the error message, it seems that authentication for your Azure tenant has been temporarily disabled following a recent security incident. To help you restore authentication, we’ll need these few details from you so we can coordinate with our engineering team in the backend.

The affected tenant’s onmicrosoft.com domain name
Tenant ID
Correlation ID from the recent failure
Timestamp from the recent failure
A description of the business impact, justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Screenshot of the error encountered while logging in to portal

We have received these details from you via Private Message and have engaged our backend team to work on re-enabling authentication.

And you have confirmed that the issue has been resolved. I would greatly appreciate it if you could mark this answer as "Accepted." This helps both us and others in the community.

Thanks

Saritha