Online Excel spreadsheet stopped working. It shows a message saying "The webpage at https:... might be temporarily down or it may have moved permanently to a new web address."

Ezequiel Coeli 20 Reputation points
2025-07-25T08:00:15.23+00:00

I have an online Excel spreadsheet that I open every single day. I was using it on Chrome. A few days ago, it stopped working on Chrome, but I saw that it was opening fine in Edge, so I switched browsers. Today the sheet stopped working on my Edge browser. I get a message saying that "The webpage at https:... might be temporarily down or it may have moved permanently to a new web address."

I already tried deleting the cache, restarting the PC, disabling the extensions... and nothing. Can you please help? Thanks!

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Microsoft Edge | Other | Windows 10
Answer accepted by question author
GsN5034 - IA 76,570 Reputation points Independent Advisor
2025-07-25T09:27:33.6766667+00:00

Hello, thank you for reaching out to Microsoft Q&A.

  1. On the Windows PC where you're experiencing issues, try the following method to resolve the problem.

Open Command Prompt as Administrator, execute these commands one by one and click enter for each command.

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

Once completed, restart your web browser and check if you can access Microsoft services online using any web browser.

If you're still experiencing issues, try resetting your Network.

Go to Start > Settings > Network & Internet > Advanced Network Settings > Network Reset > Click Reset now.

Let me know if you still need more help.

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