Can't receive emails from people who use Yahoo as their email provider

Question

Angela S 25

I am unable to receive emails from people who have Yahoo email addresses. How do I fix this? Thank you!

0 comments

Answer accepted by question author

0 additional answers

Answer 1

IGYQ 22,045 Independent Advisor

Hi, Are you using an outlook app? Can you perform the following steps?

Checking spam or junk folder. Messages from Yahoo may have been misclassified. Open Spam or Junk Folder. If you identify any emails that are from Yahoo senders, mark them as "Not Spam" so as to retrain the filter.
Check if any senders are blocked. Ensure that Yahoo domains or specific senders are not blocked. For Outlook.com / Microsoft 365 / Outlook app, open Outlook Web App. Click the gear icon > Mail > Junk email. Check the Blocked Senders and Domains list. If you see anything like yahoo.com, remove it.

Angela S 25 Reputation points

2025-07-28T15:17:19.86+00:00

Thank you but I check my spam/junk folder regularly and I never receive emails from Yahoo users. I know this is a problem for many people; I have seen this question asked and answered before but since the question has been 'closed' I can't see the answer. I went to the settings and I did not see any blocked accounts (I couldn't find that information)