Windows update keeps crashing my laptop to the point that I cant use my laptop.

Carl 20 Reputation points
2025-07-31T22:38:34.6466667+00:00

My laptop keeps crashing after updating windows, I need to rollback the update just to use my laptop.User's image

Windows for home | Windows 11 | Windows update
0 comments No comments

Answer accepted by question author
Estrella721 47,785 Reputation points Independent Advisor
2025-07-31T23:16:03.56+00:00

Hi,

This KB5062660 is an optional preview update that can be safely skipped. These preview updates serve as a test for the full version, which will be released on the second Tuesday of the following month(August second week).

On the Windows Update page, you can toggle the 'Get the latest updates as soon as they're available' option to 'Off,' which will prevent Windows Update from offering optional updates.

You can also use the Show or Hide tool to hide this optional update.

Download and install the Show or Hide tool, then run the troubleshooter. Choose to hide the specific update so Windows will not install it again. http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab

Click next > Hide updates > Choose the update you want to hide then hit next .

Was this answer helpful?

0 comments No comments

1 additional answer

Sort by: Most helpful
  1. Carl 20 Reputation points
    2025-07-31T23:30:54.7233333+00:00

    alright, thank you.

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.