The error code 0x80073712 denotes component store corruption.
Launch Settings > System > Recovery. Under "Fix problems using Windows Update", select "Reinstall now."
This does a repair installation, keeping your files, apps, and settings.
More info:
kb5062660 update don't want to download error 0x80073712
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 47%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Carel de Jager
20
Reputation points
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
this also didnt help. also windows troubleshooter not helping when selecting can't download or install
updates
Windows for home | Windows 11 | Windows update
Answer accepted by question author
Ramesh
181.1K
Reputation points
Volunteer Moderator
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Faisal Al-Wehliye 0 Reputation points2025-08-03T12:14:25.2+00:00 The suggested solution didn't work for me.
Issue: Update KB5062660 failing to installError message: Failed to install on 31/07/2025 - 0x80073712
EventLog: Package KB5062660 failed to be changed to the Staged state. Status: 0x80073712.
OS Name: Microsoft Windows 11 Pro
OS Version: 10.0.26100 N/A Build 26100
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