Microsoft Rewards Order “In Progress” – No Fulfillment or Update

Question

Microsoft Rewards Order “In Progress” – No Fulfillment or Update

Aditya Pratap Singh 30

On July 21, 2025, I redeemed an Amazon gift card through Microsoft Rewards. Typically, if a reward is out of stock or unavailable, the points are either returned to my account or not deducted at all. However, in this case, the status has been showing “In progress” for over two weeks.

Actions Taken

I submitted the support form to the Microsoft Rewards team three separate times, but have not received any response.

I contacted Microsoft Assistants, who informed me that only the Rewards team can resolve this issue. They escalated my concern, but there has still been no follow-up.

I am hoping for a resolution and guidance from the community.

Additional Details

On PC, the redemption status shows “In progress,” while on mobile, it appears as “Redeemed.” This inconsistency makes me unsure whether it’s a glitch or an issue with fulfillment.

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Answer 1

Hey there! Nice to meet you!

Just as you have mentioned, I'm afraid the only way to fix this is to contact Microsoft Rewards Support, as they are the only ones who are capable of investigating this.

Since you have already contacted Microsoft Rewards Support, it may take a while for them to reply, at least weeks or a month, due to the high volume of support requests they receive daily. Please check your email inbox, junk and spam folders from time to time.

If you haven't received a reply for over a month, you may contact them again for a follow-up on your case:

https://rewards.bing.com/support

Lastly, submitting multiple tickets is not recommended, as this may reset your position in the queue and delay a response from the Support.

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl