File explorer takes 30 secs or more to open files synched to OneDrive and cannot reach any support

MichaelP2025 45 Reputation points
2025-08-08T15:50:07.0233333+00:00

Hello, I’ve been trying to reach Microsoft Support regarding an issue with OneDrive, but I’ve run into a wall at every turn.

  • The Microsoft Support Contact Page only directs me to help articles—no chat or callback options appear.
  • The OneDrive app’s “Feedback” option doesn’t seem to generate a support ticket or provide any follow-up.
  • I’ve also tried calling Microsoft’s customer service number (1-800-642-7676), but it simply redirects me back to the website and disconnects.

I’m signed in with my Microsoft account and using OneDrive on Windows 11. I need direct assistance but can’t find any viable way to contact support.

Can someone from Microsoft please advise on how to escalate this issue or connect with a live support agent? If chat and callback are no longer available for OneDrive personal users, what is the recommended path for resolving technical problems?

Thank you, Michael

**Moved from 'Windows for home' | Windows 11 | Files, folders, and storage

Microsoft 365 and Office | OneDrive | For home | Windows
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Answer accepted by question author
NathanRoberts (SN) 13,696 Reputation points Student Ambassador Volunteer Moderator
2025-08-09T08:41:15.6633333+00:00

Hey there, MichaelP2025

To reach out to Microsoft support about OneDrive, please can you go to this link and sign into your account: https://support.microsoft.com//home/contact

Please make sure you are on the contact support tab and have chosen other products and technical support

User's image

Once you have done this, please click onto confirm and click onto OneDrive app support - Link: https://onedrive.live.com/?action=feedback.

User's image

It should then direct you back to OneDrive where you can enter information in the box which will send an email to OneDrive support.

Hope this helps,
Nathan

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