How to fix Authenticator

Ludvig Hällgren 20 Reputation points
2025-08-10T12:02:49.29+00:00

Hi Microsoft,

I’m having trouble to log in to my outlook, the account is linked to my university. When I try to sign in I get to the part where I must give the code from my Authenticator app on my phone. The app shows no code and I can therefore not log in to my account.

I used to be able to log in to my account before but at this moment I don’t seem to able to solve this issue and can therefore not access the account.

Do I need to contact the university to adress this issue or is it possible that something is wrong with my account on your side?

Outlook | Web | Outlook.com | Account management, security, and privacy
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Answer accepted by question author
paulr0511 48,205 Reputation points Independent Advisor
2025-08-10T12:43:26.97+00:00

Hello, good day and thanks for your question, The workaround for this is to reach out to the school’s IT admin or IT support as they are the ones who will be able to access and do what is needed with your account so that you will be able to re-configure it again on your device and confirm with them that you are now able to receive the code to be able to gain access again on your account.

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