0x8007000e error on microsoft store and xbox app

juan carlos yunis 20 Reputation points
2025-08-12T16:50:21.44+00:00

After temporarily replacing my motherboard—since the previous one had an issue and is currently being repaired—I can no longer access my Microsoft account. This affects Copilot, the Microsoft Store, and the Xbox app. In all cases, I receive the same error message, which I’ve included in the attached screenshot.

I’ve tried all kinds of solutions. Interestingly, when I create a new user account on Windows, I’m able to connect to the Xbox app and the Store without any issues.

Windows for home | Windows 11 | Microsoft Store
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Answer accepted by question author
Ivan B 120.7K Reputation points Independent Advisor
2025-08-12T17:33:24.0133333+00:00

Hi ,

The problem is that your username may have been corrupted. You can do the following: change your current account to a local account and migrate all settings to a new Windows account, then delete the old one.

Click the Start button and select the Settings gear icon.

In Settings, select Accounts.

In the left menu, select "Account Info."

Find and click the "Switch to local account sign-in" option.

Enter your current Microsoft account password to authenticate.

Enter the username and password for your new local account.

Set a password reminder question (if necessary).

Click "Next" and select "Sign out and finish."

After converting to a local account, go to the Start menu > Settings > User > Email and Accounts > remove your Microsoft account if you have one.

Afterward, open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth. Wait for the process to finish and restart the computer.

Then perform a clean boot and, if you want, uninstall applications that you don't use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Open the Microsoft Store > Downloads > Get updates. See if it loads. If it does, try logging in to your Microsoft account.

If it fails, you'll create a new local Windows account without your Microsoft account. Go to Windows Explorer > C > Users > your old user > select all folders, copy them > return to the Users folder, and go to the new user folder you created and paste it there.

Then restart your PC and log in to the new account and log in to the Microsoft Store.

Give feedback if the information was useful or not.

Thanks

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