Spam emails in junk

chloe bush 20 Reputation points
2025-08-15T17:31:09.1+00:00

People who are sending me emails are telling me they get a bounce back message from:

******@gmail.com (******@gmail.com) Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

,however I have the email they have sent me and have no idea what this email address is.

I also have lots (loads everyday) of the below in my junk:

Delivery has failed to these recipients or groups:

******@gmail.com (******@gmail.com) Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.

For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361.

I’ve changed my password several times but it keeps happening. How do I fix this?

Microsoft 365 and Office | Other
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Answer accepted by question author
Diane Poremsky 8,275 Reputation points Independent Advisor
2025-08-15T18:41:42.24+00:00

It sounds like your account was hacked. .

Hackers will often create rules to forward mail so they can still monitor your mailbox after you change the password. When their mailbox is full or the host closes the account, you'll get a bounce message.

Check for rules or forwarding in Outlook.com's Settings (gear icon) > View all Outlook settings > Mail - under Rules and also under Forwarding. Delete any you did not create.

Change your password and if at all possible, enable 2-step verification, with at least 3 forms of verification. I would also sign the account out everywhere and reset windows hello at the bottom of https://account.live.com/proofs/manage/additional

You should also create a recovery code at the bottom of that page, especially if you enabled 2-step verification. Keep the code in a safe place and don't forget where it is.

. 

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