my surface laptops usbc port is faulty, i already ran the diagnostics surface app but the port is still not responding

this is the difference between Dell and Microsoft when providing hardware warranty support. with dell you can call/chat dell technical support talk to support, do the recommended troubleshooting steps, and launch for warranty support right there on the call. all this without the need to create an account and email. with ms there's just no straight answer plus the requirement of creating an account, that's a deal breaker

thank you all for responding, hope someone in microsoft reads these comments and do something to address the issue of providing an easier way of hardware warranty services