Microsoft Authenticator Not working

Nancy Rentmeester 20 Reputation points
2025-08-20T20:06:51.3166667+00:00

I am having an issue with Microsoft Authenticator on my iPhone 16. It is not generating a code. I have uninstalled and reinstalled the app, the date and time are correct on my iPhone. This is a personal phone, not a business phone. The big issue is that I cannot sign into my NordPass account since it wants an authentication code. I am out of ideas. Any suggestions?

Microsoft Security | Microsoft Authenticator
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EmilyS726 265.7K Reputation points Independent Advisor
2025-08-20T21:05:41.5666667+00:00

The authenticator app doesn’t automatically carry over when you install it on a new device or reinstall it on the same one. Authentication is tied to the original device/installation. In your case, NordPass is still sending codes to the authenticator app on your old device. It doesn’t automatically recognize that you’ve installed the app on a different device.

If you no longer have access to the original device, you’ll need to reach out to NordPass support. They can walk you through the recovery process and help you set up the authenticator app on your new device.

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  1. EmilyS726 265.7K Reputation points Independent Advisor
    2025-08-20T20:41:03.91+00:00

    Hello

    Has it worked on this iPhone 16 before and then it stopped working? Or is this a new phone you are setting up?

    Is NordPass account the only one that is not generating code in the app?

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