Do you know how to fix the issue where Outlook keeps prompting for a password even though credentials are saved

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Do you know how to fix the issue where Outlook keeps prompting for a password even though credentials are saved

Akanksha Srivastava 25 Microsoft Employee Admin

I’ve been running into a recurring issue with Outlook on Windows—every time I open it, it keeps prompting me to enter my password, even though I’ve already saved my credentials.

Would you happen to know how to fix this or what might be causing it? Any guidance would be really appreciated.

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Answer 1

Hi @Akanksha Srivastava,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your tag, I've seen that you use New Outlook. I'm not sure if you've already tried this, but sometimes a quick repair can fix these kinds of glitches. You can follow the instructions here to repair your Office installation: Repair an Office application - Microsoft Support

If repairing it doesn't work, please try uninstalling and then reinstalling the application, and then sign in again. Then, kindly help me update the latest version.

If it's still not working after that, you should try clearing your saved credentials by following these steps:

Press the Windows key + S, then type in Credential Manager.
Select Windows Credential.
Look for any entries related to Outlook, MicrosoftOffice, or your email address.
Expand each entry and click Remove to delete it.
Afterward, restart Outlook. It will prompt you for your password one more time, but this should resolve the issue for good.

More reference: For newer versions of Outlook

If you've already tried these steps and are still running into the same problem, don't worry. Just let me know, and we can explore some other options together. (Please help me update because if we do all of the methods but still doesn't work, maybe it has policy of your organization have been applied in your account).

Looking forward to your response!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Jeanie H 11,895 Reputation points Microsoft External Staff Moderator

2025-08-28T23:22:37.3033333+00:00

Hi @Akanksha Srivastava,

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out - we’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Jeanie H 11,895 Reputation points Microsoft External Staff Moderator

2025-08-31T23:33:22.5233333+00:00

Hi @Akanksha Srivastava,

I hope this message reached you.

This is my second time reaching out to check if you've received my message. I really want to make sure your experience is as smooth as possible. If your issue persists or if you encounter any new difficulties, please share more details about the current steps you are taking. I am always happy to assist you whenever you need.

While waiting for your response, I will also be monitoring other customer questions on the forum to assist them. If you have any further questions or updates, please tag (@Jeanie) in the reply so I can assist you more promptly and thoroughly.

I look forward to hearing from you soon.

Answer 2

One common reason Outlook keeps prompting for a password—even when credentials are saved—is due to issues with the Windows Credential Manager or authentication settings. Here are a few steps you can try:

Clear Cached Credentials

Open Control Panel > Credential Manager > Windows Credentials

Look for any entries related to Outlook or Microsoft Office and remove them

Restart Outlook and re-enter your credentials

Enable Modern Authentication

- If you're using Office 365, make sure **Modern Authentication** is enabled. This can be managed via your organization's admin settings.

**Check for Updates**

   - Ensure Outlook and Windows are fully updated. Sometimes, outdated software can cause authentication issues.

   **Create a New Profile**

      - Go to **Control Panel > Mail > Show Profiles**

         - Create a new profile and set it as default to see if the issue persists

         **Disable Always Prompt for Credentials**

            - In Outlook, go to **File > Account Settings > Account Settings**

               - Double-click your email account and make sure the option **“Always prompt for logon credentials”** is unchecked

If the issue continues, it might be worth checking with your IT team to see if there are any domain or policy-related restrictions.

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