Office 365 Subscription issue

Steven 20 Reputation points
2025-08-29T10:59:35.8633333+00:00

I have a subscription on my icloud account for 365 Personal. I have tried logging in but get a pop up offering me a 1 month free trial.
I select restore previous purchase and log in, however it then tells me something went wrong and that was it.
I have tried deleting the app and re-installing but no luck.

Tried to get help from microsoft, but cant find anyway to actually talk to anyone.

Is this something that Microsoft need to help with or apple?

Microsoft 365 and Office | Excel | For home | iOS
0 comments
Answer accepted by question author
Eyjey116 2,810 Reputation points Independent Advisor
2025-08-29T12:01:33.3933333+00:00

Hi! My name is Aj and Im an Independent Advisor here to help! If you bought the Microsoft 365 Personal through your Apple ID like via the App Store, you should try restoring the purchase again by signing out of the app completely, closing it, then reopening and tapping "Restore previous purchase" at the bottom of the Get Started screen.

But if that keeps failing with the "something went wrong" error, this is probably something Apple needs to handle since they manage the billing and in-app purchases for stuff bought on iOS.

Check this link for reference

https://support.microsoft.com/en-us/office/restore-previous-purchase-of-microsoft-365-apps-or-copilot-pro-for-mac-iphone-or-ipad-07233a27-3a1b-434d-9a0a-7f0ad455e210

Was this answer helpful?

0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Steven 20 Reputation points
    2025-08-29T12:02:04.69+00:00

    I have solved this. Apple ID for subscription, but different email to log in.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.