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Since the latest update where users were forced to store their projects on One-drive i have been unable to sign into the Clipchamp APP. I have done repair, resent, uninstalled and reinstalled multiple times. My internet connection is stable, my computer has more than enough storage space and is fully updated.
I can sign in on the browser but that is unusable as the it constantly crashes, claiming i have made changes when i haven't done anything to the project or it tells me there is an newer version of the project which makes no sense at all.
I have asked the Clipchamp help but just get the same garbage scripted solutions.
So what is the problem, why can I not sign in on the APP????
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Hi,
Please do this:
Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.
Type/Paste: %localappdata%\Packages\Clipchamp.Clipchamp_yxz26nhyzhsrt\
Press Enter.
Clear the contents of:
AC
LocalState
LocalCache
Folders.
Sign in again and let me know.
I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!
Hi Sumit D,
You're a legend, so far the solution has fixed the issue. Thank you so much, I spent the last three days speaking to the "help" team trying to get this fixed and got nowhere.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 45%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Same issue with me but this didn't fix it......
Hi Liu,
I'm Sumit, here to help with your query on the Microsoft Q&A forums.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
Surely I will help you.
A picture is worth a thousand words - may I know if it is possible to attach a screenshot of the error to provide you a direct solution?
I look forward to your response and am eager to collaborate until we find a solution.
There is no error given. I try to sign in it tries to sign in but fails it just keeps looping back to this every time i attempt to sign in.
