Restore previous One drive files

Question

Restore previous One drive files

Georgia Theofilou 20

Hi. It seems for some uknown reason i lost a lot of my data (primarily photos) from my onedrive. i am trying to restore onedrive 7 days back but once i hit the restore button, i am redirected to a page saying that the restore could not start. ive tried numerous times but could not get my staff back. please help me

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Answer 1

Anonymous

Hi Georgia Theofilou,

Thanks for reaching out. Losing access to important files can be really concerning, and I understand how important it is to get things back in order.

Here are a few steps you can try
Use a different browser or try in Incognito mode or clear your current browser’s cache and cookies - just a heads-up, this may sign you out of some websites, so make sure you have your login info handy.

Try restoring from another device or network.

Double-check that you're signed in with the correct OneDrive account.

If you're using a work or school account, confirm with your admin that you have the right permissions to perform a restore.

Let us know if you need help with that!

Best,
Carl

Georgia Theofilou 20 Reputation points

2025-09-08T05:22:25.0666667+00:00

hello Carl,

I did all of that but we can not recover my photos
Anonymous

2025-09-08T14:29:46.8266667+00:00

@Georgia Theofilou
If the restore continues to fail, it's best to contact OneDrive support directly. Go to https://onedrive.live.com/?action=feedback, sign in with your Microsoft account, and click "Get help" or "Contact support." Briefly describe the problem, and they will identify the problematic parts of the restoration process and guide you to the next steps.