I have installed Office Home 2024 to the wrong account. How do I change this to the right one?

Susan Dunn 20 Reputation points
2025-09-02T05:28:02.33+00:00

I have installed Microsoft Office Home 2024 to the wrong account. I have got some answers from AI overview. Should I go ahead and try them?

Microsoft 365 and Office | Other
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Answer accepted by question author
GsN5034 - IA 76,465 Reputation points Independent Advisor
2025-09-02T06:07:59.2766667+00:00

Hello, thank you for reaching out to Microsoft Q&A.

May I please confirm whether you have registered your Office Home 2024 product key with a different Microsoft account and would like to transfer the license to another account?

If your answer is Yes, then you will need to contact Microsoft Support directly. Once a license is registered to an account, it cannot be transferred to another account on your own. only Microsoft Support has the necessary tools to assist with this process.

  1. Go to this page: https://support.microsoft.com/en-us/home/contact
  2. Type "Talk to an agent," then click Get Help.
  3. At the bottom of the page, click Contact Support. Please sign in to your Microsoft account if needed. If you are encountering the same issue when using the affected account, please use a different one to contact the Microsoft support team.
  4. Select "Office Products" > Confirm.
  5. Click Chat with a support agent in your web browser.

Let me know if you still need more help.

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  1. Susan Dunn 20 Reputation points
    2025-09-02T07:55:23.1733333+00:00

    I have contacted Microsoft and have been told that I will have to go back to the store and get a refund on this key and purchase another to use the right account. I will try the other avenues first.

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