Bought a new HP Laptop and manged to installed an Outlook emails with help of MS Support, but unable to sync Outlook calendar

Chris Nyunt 20 Reputation points
2025-09-05T00:15:45.2066667+00:00

Bought a new HP Laptop and manged to installed an Outlook emails with help of MS Support, but unable to sync Outlook calendar. MS Support asked me to contact Virginmedia (who are my Server), but Virginmedia was unable to help with MS issue.

Can anyone help please?

Microsoft 365 and Office | Other
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Jeronimo Fuerte 47,610 Reputation points Independent Advisor
2025-09-05T01:02:29.0033333+00:00

Hi! Outlook can only sync calendars for accounts that actually provide a calendar service (Exchange/Microsoft 365/Outlook.com, Google, iCloud); if your Virgin Media email is set up in Outlook as IMAP or POP, mail will sync but calendars won’t, as mentioned here:
https://support.microsoft.com/en-us/office/can-t-sync-calendar-and-contacts-with-my-phone-or-tablet-8479d764-b9f5-4fff-ba88-edd7c265df9f

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  1. Chris Nyunt 20 Reputation points
    2025-09-05T10:35:35.44+00:00

    Hi Jeronimo

    I understand your explanation about mail will sync but calendars won’t, due to Virginmedia email is set up in Outlook as IMAP or POP.

    However, on my Desktop PC's both have IMAP and I could still use Outlook calendar/dairy.

    Now I am trying to do the same on my new laptop, but this won't work? I don't understand as when I checked in the settings of Laptop and my PC's they are all set up as IMAP.

    Regards.

    Chris

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