Hacked not receiving emails

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Hacked not receiving emails

Tierney 17 25

Hi,

I was hacked. I changed my password and turned off email forwarding, but I’m still not receiving inbox emails, only receiving junk emails. Please advise,

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Answer 1

EmilyS726 264.1K Independent Advisor

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon in the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional transfer, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

Kate Ullman 0 Reputation points

2026-08-13T12:09:10.9866667+00:00

Thank you! Apparently, this was the final important action - on my desktop. There was one "rule" there that I deleted, and that seems to have fixed the problem. Thank you so much!