Need Help: Sign-in options disabled

David Nguyen 185 Reputation points
2025-09-09T03:25:37.52+00:00

Suddenly, my PERSONAL LAPTOP does not let me sign in by fingerprint or facial recognition:

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I encounter the error "Some of these settings are managed by your organization" - However, this is my personal laptop, my Window account currently is my personal email: ********@hotmail.com
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I've never connected my personal laptop to the organization network or downloaded any org's internal software, just have game app, office app, and browser apps. The error just happened 2 days ago, log out then re-sign in does not work, restart not work.

Windows for home | Other | Accessibility

Answer accepted by question author
GsN5034 - IA 76,465 Reputation points Independent Advisor
2025-09-09T04:55:27.86+00:00

Hello, thank you for reaching out to Microsoft Q&A.

If you no longer have a Work/School account added to your device and are having the above error, you can try this method below and see if it resolves the issue.

Open Command Prompt as Administrator and execute these commands one by one, and click Enter for each command.

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKLM\Software\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" /v DisableAntiSpyware

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKCU\Software\Policies" /f

reg delete "HKLM\Software\Microsoft\Policies" /f

Once completed, type exit and click Enter to close the command prompt.

Restart your computer.

Let me know how it goes.

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