Enroll in ESU exits unexpectedly

Question

Enroll in ESU exits unexpectedly

Jack H 40

I have the "Enroll now" option in Settings. The problem is that when I click on it, a windows comes up with the title "Enroll in Extended Security Updates", some information about the ESU, and two buttons: "Maybe later" and "Next".

When I click Next, I see a rotating set of dots and "Just a moment"...and after a few seconds, the window just closes.

I've tried multiple times over the past few days on the chance it was just a busy server, but no matter what time of day or night I try this, the behavior is always the same.

Windows 10 Home

Version 22H2

OS Build 19045.6282

ESU

Thank you,

JH

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Answer accepted by question author

John DeV 171.4K Independent Advisor

Hi, good day!

Please try the following methods below.

Run the Windows Update Troubleshooter

Press Start then click Settings (Gear icon)

Select Update and Security > Troubleshoot

Select Additional troubleshooters

Under Get Up and Running, select Windows Update

Run the troubleshooter

Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

If the issue persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Few things to check on the PC

Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting
Disable or uninstall any third-party Antivirus program to prevent it from interfering with the upgrade

Download the media creation tool (Click Download tool now) and save it to your computer.

https://www.microsoft.com/software-download/windows10

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, make sure you don’t turn off your PC

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed.

Jack H 40 Reputation points

2025-09-10T19:19:47.7333333+00:00

John DeV,

I ran the Windows Update troubleshooter, sfc /scannow, DISM /Online /Cleanup-Image /ScanHealth, then sfc again.

DISM reported no component store corruption detected.

SFC reported Windows Resource Protection did not find any integrity violations.

Still exiting when I try to enroll in ESU.

I guess I'll try the upgrade if there's nothing else, but that seems like a minefield.

Thanks,

JH
John DeV 171.4K Reputation points Independent Advisor

2025-09-10T22:10:26.2033333+00:00

Thank you for updating me with that information. Please continue doing an In-place upgrade and let me know how it goes.
Gary Cleghorn 0 Reputation points

2025-09-24T03:51:54.2666667+00:00

I have the same problem but the solution didn't work for me. The only difference was that I didn't disconnect all the peripherals you suggested. Do you think this was the issue?

2 additional answers

Your answer

Jack H 40 Reputation points

2025-09-10T19:19:47.7333333+00:00

John DeV,

I ran the Windows Update troubleshooter, sfc /scannow, DISM /Online /Cleanup-Image /ScanHealth, then sfc again.

DISM reported no component store corruption detected.

SFC reported Windows Resource Protection did not find any integrity violations.

Still exiting when I try to enroll in ESU.

I guess I'll try the upgrade if there's nothing else, but that seems like a minefield.

Thanks,

JH
John DeV 171.4K Reputation points Independent Advisor

2025-09-10T22:10:26.2033333+00:00

Thank you for updating me with that information. Please continue doing an In-place upgrade and let me know how it goes.
Gary Cleghorn 0 Reputation points

2025-09-24T03:51:54.2666667+00:00

I have the same problem but the solution didn't work for me. The only difference was that I didn't disconnect all the peripherals you suggested. Do you think this was the issue?

Answer 1

amberkom 5

This is not working for me. Done:

account is Microsoft account
searched the net for answer
ran the troubleshooters
disabled virus program and stuff
sfc and dism check
the upgrade pc step

Why doesn't the enrolling tool tell what is the matter?

Edition Windows 10 Home

Version 22H2

Installed on ‎25.‎10.‎2025 (the upgrade pc step)

OS Build 19045.6456

Jimmy M 0 Reputation points

2025-11-08T09:32:56.45+00:00

Exactly the same for me as amberkop. I have had chats with MS live support 4 times now and they have said I need this update: https://www.catalog.update.microsoft.com/Search.aspx?q=KB5063709 and that as it says it's not right for my PC and won't update. I'll have to wair for it to do it manually. Seems odd to me this is not a new update
amberkom 5 Reputation points

2025-11-08T14:19:15.1033333+00:00

I finally managed to solve my problem.

Here's a link of what I did: https://learn.microsoft.com/en-us/answers/questions/5600285/enroll-in-esu-exits-unexpectedly

Answer 2

Jack H 40

It was a pain, but that worked.

Thank you!

JFH

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