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When opening an app included with the MS 365 Family subscription, a prompt appears asking to purchase 365 again, despite already having a subscription. Additionally, there is an inability to save files to the local drive, only offering the option to save to OneDrive. What steps can be taken to resolve this issue?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
As you have noticed, to install and activate Office, you will have to use the original account / e-mail address to which the subscription is linked.
I was able to correct the problem. Even though I had shared to my new email address, I needed to include my original email address/MS user account to the app.
I'm glad you got it sorted.