I get a pop-up saying 'microsoft windows operating system has stopped working'- what should I do?

Matthew Green 20 Reputation points
2025-09-15T07:38:50.51+00:00

Since yesterday, 14th September 2025, I have had this pop-up appear. I have closed it and nothing seems superficially affected. What do I need to do to fix this? I am not very computer savvy but I can follow clear and obvious instructions.

Thank you

Windows for home | Windows 11 | Performance and system failures
0 comments
Answer accepted by question author
DaveM121 928.6K Reputation points Independent Advisor
2025-09-15T08:44:33.84+00:00

Hi Matthew, sorry, I was not notified you had replied, this forum is a bit strange, please use the Comment section on my replies so I am notified when you respond.

Thank you for the screenshot, your Windows version if fully up to date, there is no problem indicated with the updates.

When you will not need to use your PC for about an hour, open the Settings App, then go to System - Recovery.

In the 'Fix problems with Windows Updates' section, click the 'Reinstall Now' button, then wait for that process to complete, this process will not affect your files, settings or installed apps.

Was this answer helpful?

1 person found this answer helpful.

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Matthew Green 20 Reputation points
    2025-09-15T08:24:55.16+00:00

    Screenshot (1)

    Is this the correct dialogue box?

    It only seems to occur a couple of minutes after start up.

    Thank you.

    Was this answer helpful?

    0 comments
  2. DaveM121 928.6K Reputation points Independent Advisor
    2025-09-15T08:11:42.5+00:00

    That error indicates a problem occurred in Windows, that can be hard to trace, but Windows will usually recover automatically from that error.

    1

    How often do you see that popup error dialog?

    2

    Click your Start button, then just type winver and press Enter, please provide a screenshot of the resulting dialog box.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.