My laptop is Freezing

Edwin Arduah 20 Reputation points
2025-09-17T10:27:56.08+00:00

I have an acer nitro 5 gaming

intel i5 10th generation with nvidia GTX 1650ti

I did a new windows installation and I installed the intel graphics and the laptop works fine BUT whenever I try to install the nvidia drivers then the laptop freezes and gives me blue screen error messages

I have tried possible troubleshooting steps including DDU uninstaller but I still can’t install the nvidia drivers.

Windows for home | Other | Performance and system failures
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David-M 128.2K Reputation points Independent Advisor
2025-09-17T12:46:41.4966667+00:00

Hi. I'm David, and I'm happy to help you.

Blue screen issues can have several reasons. It is necessary to investigate.

Please see if your computer created minidump files.

These files are in "C:\Windows\Minidump".

(If you don't have a "Minidump" folder, check if it is in the plural "Minidumps".)

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Then, post the link to the ZIP file here so I can have a look.

I await your reply.

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  1. Edwin Arduah 20 Reputation points
    2025-09-18T16:17:51.57+00:00

    Sorry for the late reply

    attached below is the link to the dump files

    https://1drv.ms/f/c/ed3fb1fcfbeaf326/Er3aWshGKiVBpBv3OlHFAe4BUwO7UIplbNiDGoXo4_QrxA?e=7QbmpT

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