I'm not getting any sound from my PC

Question

I'm not getting any sound from my PC

Jamie 20

The headphones and headset connected to my computer are not producing any sound.

I have already checked all the output drivers. My computer does not have built-in speakers, and I have confirmed that the headphones and headset are not faulty.

I suspect the issue may be either with the audio driver or the computer’s audio jack. I pressed "test" on each audio endpoints in the Sound Control Panel, and it all show me an error message says "Failed to play test tone". There is no disabled device.

My headphones and other external devices were working fine until just a few hours ago. I don’t think they could all have broken at the same time.

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Answer 1

Hi, good day!

Have you made any changes to your computer recently?

Please let me know if you have tried the methods below.

Run the Troubleshooter

Open Settings > System

Select Troubleshoot > Other troubleshooters

Under Most frequent, Audio > click Run

Press Windows key+R to open Run then type: services.msc

Press Enter

Double-click Windows Audio

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Open Device Manager

Click View > Show hidden devices

Expand the Sound, video and game controllers

Find the Realtek Audio driver in the list

Right click it and select Update

Click "Browse my computer for driver software"

Select "Let me pick from a list of available drivers on my computer"

Make sure to put a check mark "Show compatible hardware"

Select an older driver from the list

Click Next then restart your computer

If the issue persists, what is the exact make and model of your computer?

Press Windows key+R to open Run then type: msinfo32

Press Enter

Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.

Jamie 20 Reputation points

2025-09-20T03:15:45.6266667+00:00

Hi! Thanks for reaching out to me. I fixed the problem by simply uninstalling and re-installing the driver. I honestly have no idea what that did, but it worked and my PC is working fine now. But still, thank you!