I can't restore one drive files from the recycle bin. Get message "quota limit reached".

Jordan Raichart 25 Reputation points
2025-09-19T21:00:24.29+00:00

My storage in full on my one drive account. I was trying to stop the sync process and delete the files that were already backed up from my one drive account. Instead it deleted the files from my laptop and now I am unable to restore them. Also before I was unable to copy photos from my phone to my laptop because one drive was full. Why can't I copy files between 2 devices with out having to back it up to the cloud? This problem is what caused this issue in the first place.

Microsoft 365 and Office | OneDrive | For home | Windows

Answer accepted by question author
JANSHER LIWAG 8,950 Reputation points Independent Advisor
2025-09-20T14:13:43.78+00:00

Hi Jordan,

Thank you for posting your problem i am here to help you. The Reason you are getting this error is you've exceeded your account's total storage allowance. You must free up space by deleting unnecessary files or emptying the recycle bin or buy more storage.

May i know if you are OneDrive account is personal of organization.

Are you subscribed in Microsoft 365 Family, Personal, Business plan.

For the meantime try to follow this steps:

Try to check if this is still available on your OneDrive online. Go to your Computer open any web browsers. Go to your OneDrive online https://onedrive.live.com/

log in your Microsoft account. Go to recycle bin. Check if the back up files are available. Click recover to recover the files.

If not Check your Computer OneDrive folder. If all the files are inside the OneDrive folder on your Computer you need to check your OneDrive app on your desktop if syncing is working or not, or if you are getting any error.

Once you update something inside the OneDrive folder like upload, copy, paste it will sync on your other device like OneDrive mobile or OneDrive computer, etc. as long as you have internet access or no issue / error when syncing.

If ever you need to take a photo from your Computer make sure file is saved inside OneDrive folder on your Desktop. No need to copy it from your other devices because it will sync in OneDrive. Once you open OneDrive on other device like mobile just go to the same folder and open the photo and download it on your mobile device.

for more details you can check this article from Microsoft: Sync files with OneDrive in Windows

https://support.microsoft.com/en-gb/office/sync-files-with-onedrive-in-windows-615391c4-2bd3-4aae-a42a-858262e42a49?fref=security.data-page.usq-efg.normal.start-a-sync-link

looking forward to helping you out.  If you need more help please feel free to let me know.

Best regards,

Jansher

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  1. Ed Kroning 20 Reputation points
    2026-08-10T19:31:31.5433333+00:00

    Onedrive is not syncing because it is full. I want to delete Onedrive but before i do I want to get my files back.

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