I have changed region and can't use my new card for payment for 365 as payment designated in different currency

Dr Tobechi Njoku 20 Reputation points
2025-09-20T21:00:22.9966667+00:00

My subscription for Microsoft 365 is due. However, I have since moved from Africa to the UK and registered Mastercard expired. I have now updated my payment details but still can't pay. Apparently, the amount due is in a different currency and needs to be changed. How do I go about this, please?

Microsoft 365 and Office | Other
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Answer accepted by question author
Darhyl Amizola 49,955 Reputation points Independent Advisor
2025-09-20T21:44:36.9366667+00:00

Hey there! Nice to meet you!

Based on your description: "Apparently, the amount due is in a different currency and needs to be changed."

You will have to wait for the current subscription region to expire first or cancel it manually, then add your new payment method UK region, and purchase a new subscription using the new payment method currency.

Also, according to the official Microsoft website: https://support.microsoft.com/account-billing/how-to-change-your-microsoft-account-name-or-address-917b1d70-5915-d04e-243a-a618f96ef1d5

"If you change your billing address, it will only be applied to new purchases. Any purchase in the past or any current active subscription will continue to display the previous billing address. If you need to change the billing address for an active subscription, you'll need to first cancel the subscription, change your billing address, and then repurchase the subscription."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

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