Unable to Sign In to Microsoft Account on New ASUS Laptop

Bardia Mst 20 Reputation points
2025-09-25T14:17:02.0533333+00:00

Hello,

I recently bought an ASUS TUF F16 laptop. The seller installed and set up Windows for me before I received it.

When I tried to sign in with my Microsoft account on the laptop, it didn’t work. It keeps loading and eventually gives me an error.

I live in Iran, but to make sure the issue isn’t related to sanctions or website restrictions, I tested logging into my Microsoft account using the same laptop without a VPN, and it worked fine through the browser.

So the problem seems to be only with signing in on Windows. I couldn’t find any solution online, and I really hope I can find an answer here.

Windows for home | Windows 11 | Accounts, profiles, and login
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Answer accepted by question author
GsN5034 - IA 79,075 Reputation points Independent Advisor
2025-09-26T03:24:31.51+00:00

Hi, thank you for getting back to us.

Option1.

May I please know if you have set a password for your local admin account?
Go to Start > Settings > Sign in options > Password. (Create or change the password).

Then, switch your account to a Microsoft account.

2.

Restart the Microsoft Account sign-in Assistant service.

  1. Click Windows + R key, type services.msc, and click ok.
  2. Locate the Microsoft Account sign-in Assistant service, right-click on it, and select 'Restart'****. Ensure the startup type is set to Automatic and the service status is set to Running.

Check for the latest Windows updates.

Go to Start > Settings > Update & Security > Check for Updates.

Download and install all the pending updates available for your device.

If you're still encountering the same error, try connecting your PC to a VPN network temporarily to see if you can sign in with your Microsoft account. You can download a free VPN app from the Microsoft Store and connect your PC to a different region. Once you're signed in with your Microsoft account, you can disable or uninstall the VPN app later.

Let me know if you still need more help.

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  1. GsN5034 - IA 79,075 Reputation points Independent Advisor
    2025-09-25T14:56:00.9266667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    What is the error message you receive when you sign in with your Microsoft account?

    Try connecting your device to a different Wi-Fi network, such as a Mobile hotspot network, and see if you can sign in with your Microsoft account on the device.

    If you're experiencing issues, try the troubleshooting options below and see if you can sign in.

    1. Run the System File Checker utility scan.

    Open the Command Prompt as Administrator. Execute the command below and click Enter for each command.

    Dism /Online /Cleanup-Image /RestoreHealth 

sfc /scannow

    Once finished, restart your computer and sign in.

    1. Run the Network Reset commands.

    Open the Command Prompt as Administrator. Execute the command below and click Enter for each command.

    netsh winsock reset
netsh int ip reset 
ipconfig /release
ipconfig /renew
ipconfig /flushdns

    Once completed, restart your computer and sign in with your Microsoft account.

    Let me know if you still need more help.

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