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MSN email issues

kevin caponigro 0 Reputation points
2025-09-25T14:51:40.6+00:00

My MSN email is no longer sending or receiving emails.

Outlook | Web | Outlook.com | Email

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Stefan Blom 340.9K Reputation points MVP Volunteer Moderator
2025-09-30T15:21:27.1233333+00:00

In my Microsoft account I designated a different email as a primary and removed my msn account. Since doing that I can no longer receive emails to that account. When I try to add it back it stats that the account is invalid.

What happened and how do I get it back?

If you removed an alias, it is now permanently deleted. See the first of the "Important" notices in the article at https://support.microsoft.com/en-us/office/add-or-remove-an-email-alias-in-outlook-com-459b1989-356d-40fa-a689-8f285b13f1f2.

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  1. John Jefferson Doyon 70,530 Reputation points Independent Advisor
    2025-09-25T15:26:08.3933333+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.
    2. Also are you using personal Microsoft account or work or school account?

    In the meantime if you haven’t already:

    I recommend checking out this Microsoft support article: "Can't send or receive email in Outlook.com" https://support.microsoft.com/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642

    • Please scroll down and take a look at the sections titled "Can’t send mail in Outlook.com" and "Can’t receive mail in Outlook.com".
    • It walks you through some helpful steps that usually resolve this kind of issue.
    • Make sure your Focused Inbox is turned off, so all messages show in one place.
    • Check your mailbox settings to confirm nothing is filtering or blocking those emails.

    Let me know how it goes or if you have any further questions or concerns.

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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