Thanks, David. As it turns out, it was my VPN that was causing the issue. I turned it off and cleared the browser cache and the iso download was a success.
Why can't I download the iso file for Windows 11 25H2?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 59%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Gebur
0
Reputation points
Error
We are unable to complete your request at this time. Some users, entities and locations are banned from using this service. For this reason, leveraging anonymous or location hiding technologies when connecting to this service is not generally allowed. If you believe that you encountered this problem in error, please try again. If the problem persists you may contact Microsoft Support – Contact Us page for assistance. Refer to message code 715-123130 and d2376e7d-d1fa-43b6-8314-d124f70a8af8.
Windows for home | Windows 11 | Install and upgrade
Answer recommended by moderator
2 additional answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 1%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Mazaka Asanka 0 Reputation points2025-10-04T03:20:20.7266667+00:00 Yeah, that error usually means Microsoft’s system flagged your connection or region. It can happen if you’re using a VPN or something that hides your location.
Try turning that off and retrying — if it still shows the same message code, you’ll need to contact Microsoft Support and give them that reference number. hope my answer helps you a lot !
-
John Gebur 0 Reputation points
2025-10-04T11:18:51.28+00:00 turning off my VPN worked and it allowed me to update - thanks for the response.
Sign in to comment -
-
David-M 106.8K Reputation points Independent Advisor2025-10-03T12:57:51.6333333+00:00 Hi. I'm David, and I'm happy to help you.
This is typically a temporary issue that can arise for various reasons, including potential problems with your internet service provider (ISP).
Try using a different browser.
If you cannot use a different browser, see if the same behavior occurs in an InPrivate/Incognito window.
To open the InPrivate/Incognito window, open the browser and press "Ctrl + Shift + N". (For Microsoft Edge and Google Chrome)
If you still can't download the ISO, let me know in which language you need the ISO, and I will provide a direct link.
Feel free to ask back any questions.