how do I get an update on my support request number

Hi, I'm John! I will help you with this.

No one here in this public forum has access to your service request number.

I can provide steps to contact them via live chat instead of calls, as it’s usually a faster way:

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Windows".
• In Category, select "Technical support."
• Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

Let me know if you have any further questions or concerns.