Rewards Issue

Question

Rewards Issue

David K Zurek 20

On Saturday 10/4/2025, I attempted to complete the rewards quiz and it would not register as completed. I have the streak protection on as well. I was using my tablet and a phone to finish it and still didn’t work. Today I completed the set and I am back at day one, I was at day 641 and have the protection on. Why did this reset? Can you please fix this error? Please advise. Thank you,

David Zurek

Abdul Moaiz 0 Reputation points

2025-10-05T10:07:36.6433333+00:00

Hey David, That’s really frustrating — losing a 641-day streak after doing everything right would drive anyone crazy. 😅 Sometimes the Rewards system bugs out when you switch between devices (tablet → phone), and it doesn’t sync the completion properly.

You could try signing out on both devices, clearing cache/cookies, and then re-logging into your Microsoft account before doing the next set — that usually helps.

By the way, I recently came across a page that explains a lot about system setups and software compatibility: http://www.officialps2bios.com

It’s more of a general tech resource, but it’s got some good reads if you like exploring how different systems work under the hood.

Hope your streak gets restored soon! 🤞

Answer accepted by question author

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Your answer

Abdul Moaiz 0 Reputation points

2025-10-05T10:07:36.6433333+00:00

Hey David, That’s really frustrating — losing a 641-day streak after doing everything right would drive anyone crazy. 😅 Sometimes the Rewards system bugs out when you switch between devices (tablet → phone), and it doesn’t sync the completion properly.

You could try signing out on both devices, clearing cache/cookies, and then re-logging into your Microsoft account before doing the next set — that usually helps.

By the way, I recently came across a page that explains a lot about system setups and software compatibility: http://www.officialps2bios.com

It’s more of a general tech resource, but it’s got some good reads if you like exploring how different systems work under the hood.

Hope your streak gets restored soon! 🤞

Answer 1

paulr0511 48,205 Independent Advisor

Hello, good day and thanks for your question. Sorry to know about this. You may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team. Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome and hoping that your streak gets restored the soonest.

David K Zurek 20 Reputation points

2025-10-06T11:17:50.8066667+00:00

I submitted a ticket and my issue was resolved, thank you.
paulr0511 48,205 Reputation points Independent Advisor

2025-10-06T18:39:18.71+00:00

You are welcome and glad to know that it has been sorted out.