Surface 5 Gets Hot When Charging Battery

Christina S 20 Reputation points
2025-10-05T19:20:09.2666667+00:00

I have Surface 5 laptop that is just over 1-year old. When plugging it in to charge the battery, the laptop gets very hot quickly. I have run the Microsoft Surface Diagnostic Toolkit and nothing came up. Also checked for Windows Updates and everything seems to be up-to-date. Is this an issue with the charger or a hardware issue with my computer?

Surface | Surface Laptop | Power and battery
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Answer accepted by question author
John Oliver 11,675 Reputation points Independent Advisor
2025-10-05T20:45:04.73+00:00

Hello Christina S, Thanks for posting this in our community.

I totally understand how worrying it can be when your Surface Laptop 5 starts heating up more than usual while charging. Overheating can sometimes be linked to the charger or internal hardware, but don’t worry I’ll walk you through a few steps to help figure out what’s going on and make sure your device stays safe.

First, try using a different official Surface charger if you have one nearby. If the overheating only happens with one specific charger, it’s a good idea to replace it.

Next, make sure your Windows and Surface firmware are fully updated. You can do this by heading to Settings > Windows Update and checking for any available updates.

Another helpful is adjusting your power settings. You can reduce CPU boost while plugged in by going to Control Panel > Power Options > Advanced Settings > Processor Power Management, then setting the Maximum Processor State to 99% for when the device is plugged in. This prevents turbo boost from kicking in, which can help keep temperatures down.

I hope this helps your device to cool down
Kind Regards,

John Oli

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