Custom domain still validating after 12 hours

Resource:

• Static Web App Name: NebulyxWebSite

Resource Group: NebulyxWebSite_group

Region: West Europe

Problem description: Custom domain www.nebulyx.ai is stuck in Validating status for more than 12 hours, despite TXT and CNAME DNS records being configured correctly and visible globally.

Steps taken so far:

Added CNAME record:

Name: www

  Type: CNAME

  
     Value: `xxxxxxx.2.azurestaticapps.net`
```1. Added TXT record for validation:

Name: `asuid.www`

Type: TXT

- Value: `<Token>`
   
   - Verified propagation globally (nslookup, whatsmydns) — records are visible across multiple regions.
   
   Checked with Azure CLI:
   
   ```dockerfile
   az staticwebapp hostname list --name NebulyxWebSite --resource-group NebulyxWebSite_group -o table

Result shows:

  `nebulyx.ai` → Ready

  
     `www.nebulyx.ai` → Validating (ValidationToken = `xxxxxxx`)

     
     Curl to `https://www.nebulyx.ai` resolves to Azure Front Door but returns a generic error page.
```**Expected behavior:** Azure should validate the TXT record, flip domain status to **Ready**, and provision the SSL certificate.

**Actual behavior:** `www.nebulyx.ai` remains stuck in *Validating* despite DNS being correct and resolvable.

**Impact:** Unable to serve traffic over HTTPS from `www.nebulyx.ai`. Root domain (`nebulyx.ai`) is working fine.

**Request:** Please investigate and force validation for `www.nebulyx.ai` so SSL can be provisioned.**Resource:**

Static Web App Name: `NebulyxWebSite`

Resource Group: `NebulyxWebSite_xxxxx`

Region: West Europe

**Problem description:**  
 Custom domain `www.nebulyx.ai` is stuck in *Validating* status for more than 12 hours, despite TXT and CNAME DNS records being configured correctly and visible globally.

**Steps taken so far:**

Added CNAME record:

   Name: `www`
   
```yaml
  Type: CNAME

  
     Value: `xxxxxxxx2.azurestaticapps.net`

     
     Added TXT record for validation:

     
        Name: `asuid.www`

        
           Type: TXT

           
              Value: `xxxxxxxxxx`

              
              Verified propagation globally (nslookup, whatsmydns) — records are visible across multiple regions.

              
              Checked with Azure CLI:

              
              ```
              az staticwebapp hostname list --name NebulyxWebSite --resource-group NebulyxWebSite_group -o table
              ```

              
              Result shows:

              
                 `nebulyx.ai` → Ready

                 
                    `www.nebulyx.ai` → Validating (ValidationToken = `xxxxxxxxx`)

                    
                    Curl to `https://www.nebulyx.ai` resolves to Azure Front Door but returns a generic error page.
```**Expected behavior:**  
 Azure should validate the TXT record, flip domain status to **Ready**, and provision the SSL certificate.

**Actual behavior:**  
 `www.nebulyx.ai` remains stuck in *Validating* despite DNS being correct and resolvable.

**Impact:**  
 Unable to serve traffic over HTTPS from `www.nebulyx.ai`. Root domain (`nebulyx.ai`) is working fine.

**Request:**  
 Please investigate and force validation for `www.nebulyx.ai` so SSL can be provisioned.
Edited: Masked sensitive data