Already Key in product key and success, but Subscription expired date not change

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Already Key in product key and success, but Subscription expired date not change

yudha prahara 20

Already buy a new license and get the product key. Product key already key in. and success but i see in my microsoft account my office 365 subscription expired date not change or extend

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Answer 1

DaveM121 936.3K Independent Advisor

If you have entered your new subscription code and no errors were indicated like the code has been previously used, try logging out of your Microsoft account online, wait a small while, then log back into your account and check the expiry date on your Microsoft 365 subscription to see if it has been updated, if not, how long has it been since you entered the new subscription code?

https://account.microsoft.com/services/

yudha prahara 20 Reputation points

2025-10-14T09:34:21.5366667+00:00

already re-entry the product key and get a notification already registered to my microsoft account on October 8, 2025
yudha prahara 20 Reputation points

2025-10-14T09:37:12.1033333+00:00

already tried to logout from microsoft account and login again but subscription expired date not change or extend
DaveM121 936.3K Reputation points Independent Advisor

2025-10-14T09:41:03.38+00:00

Thank you for that information, if your subscription has not been updated since the 8th of this month, then, because this Forum is just a user to user forum, no-one here has any account access, try using this method to contact their support to get them to resolve the problem with your updated subscription.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option