stuck in verification loop trying to sign into microsoft account

Bob Bohnenstiel 25 Reputation points
2025-10-18T17:55:24.7733333+00:00

Trying to log into Microsoft account and get stuck into a verification loop trying to sign in. Have not used account in over a year, System recognizes me but on opens to another page asking me to sign in

Outlook | Web | Outlook.com | Account management, security, and privacy
Answer accepted by question author
John Jefferson Doyon 90,335 Reputation points Independent Advisor
2025-10-19T16:14:50.18+00:00

Thank for trying those steps and letting me know.

I suggest contacting Microsoft Support for further assistance:

Use same account or another personal Microsoft account you currently have access to or one you can create:

  • Here is the link: https://support.microsoft.com/home/contact
  • Type this keyword and press Enter: Contact Support.
  • At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account) you currently have access, or click "Contact Support" if you're already signed in.
  • In Product and services, select "Windows".
  • In Category, select "Technical support."
  • Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

Let me know if you have any further questions or concerns.

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  1. John Jefferson Doyon 90,335 Reputation points Independent Advisor
    2025-10-19T01:54:02.9+00:00

    Thank you for letting me know.

    When it loops back to the sign-in page, are you using a browser or the Outlook/Microsoft app? Sometimes clearing the browser cache or trying a different browser (like Edge or Chrome) can help break that loop.

    If you’re using a browser, could you also try signing in through this direct link: https://account.microsoft.com and let me know if the same thing happens?

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  2. John Jefferson Doyon 90,335 Reputation points Independent Advisor
    2025-10-18T20:19:34.8866667+00:00

    Hi, I'm John! I will help you with this.

    Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

    Can you please tell me when was the last time you were able to access that Outlook account? I ask because Microsoft may permanently close accounts that haven’t been used for over two years.

    Also, when you try to sign in or recover the account, what exact error message do you see?

    And have you already tried any troubleshooting steps? That’ll help me avoid suggesting the same things again.

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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