You should stop using it. Here's is a link to the proper from to contact Microsoft about a possible replacement (depending on the model you have) https://account.microsoft.com/devices/forms/swollen-battery?refd=account.microsoft.com
My battery expanded in my Notebook and popped open the cover. This is not good
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Renler Wouldya
0
Reputation points
Good afternoon. My Surface battery expanded with a pop and opened the screen. It did not explode. I went directly to a computer tech and he told me to contact you immediately. Here I am. What to do?
Surface | Surface Book | Power and battery
Answer recommended by moderator
Answer recommended by moderator
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Barb Bowman 80,700 Reputation points MVP Volunteer Moderator2025-10-24T12:49:34.9366667+00:00
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