My email was hacked

K B 20 Reputation points
2025-10-30T11:31:05.3966667+00:00

Hello my email seemed to be hacked a couple of days ago and I placed the steps for 2 step verification now and changed my password however when anyone sends me an email they receive a unable to be delivered bounce back and details that are not mine but I assume the hacker how can I get this removed from my email???

Outlook | Outlook for mobile | Outlook for Android | For home
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Answer accepted by question author
EmilyS726 264.9K Reputation points Independent Advisor
2025-10-30T12:09:52.9066667+00:00

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

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